ARTICLE 1: DEFINITIONS
- Offer: event and catering services related to the concept 'DINNER ON THE LAKE' held at specific times at the location as described on the website.
- Dinner On The Lake BV, Antoon Catriestraat 39d, 9031 Drongen (Belgium), Enterprise number: 0693.915.729, Email address: hello@dinneronthelake.com.
- Customer(s): the natural or legal person who accepts DOTL's Offer as an end customer, including all participants in an event (whether listed by name or not).
- Location: the venue where the Offer applies, as indicated on DOTL's Website(s).
- Brand: DINNER ON THE LAKE is a registered trademark.
- Website: www.dinneronthelake.com.
ARTICLE 2: APPLICABILITY
- These general terms and conditions apply to every reservation by the Customer, every Offer by DOTL, and to every remote agreement concluded between DOTL and Customer.
- Before the remote agreement is concluded, the text of these general terms and conditions and all necessary and useful information shall be made available to the Customer. DOTL shall only be bound to the extent that it has accepted the reservation/order in writing and the requested amount has been paid.
- The failure to apply a clause set forth in these general terms and conditions shall not be construed as a waiver by Dinner On The Lake BV to enforce it.
ARTICLE 3: OFFER
- The Offer is intended solely for sale within Belgian or Dutch territory, unless expressly stated otherwise on the DOTL website or otherwise.
- If an Offer has a limited validity period or is made under special conditions, this shall be expressly stated in the Offer. The Offer contains a complete description of the services and products offered. The description is sufficiently detailed to allow the Customer to make a proper assessment of the Offer.
- Images of the Offer are for illustrative purposes only. Location images, menus, partners for services and products, dimensions of wooden constructions, shapes, colors, quality, and other information included on the Website, in catalogs, or in advertisements are approximate indications.
- It may happen that multiple shifts take place on the same evening at the Location. The Customer undertakes to be present at the Location on time and in accordance with their reservation.
- The location as indicated on the Website may change if DOTL deems it necessary. DOTL reserves the right to use alternative similar locations within a radius of one hundred (100) kilometers around the Locations indicated on the Website.
- The menu as displayed on the DOTL website is indicative. DOTL reserves the right to serve a similar menu.
- The name of the chef for a specific time is indicative. DOTL has the right to replace the chef with a chef of a similar level.
- Any requested change to the menu for health reasons (such as pregnancy and allergies) that occurs after the acceptance of the reservation must be communicated to DOTL in writing, for example, at least 48 hours before the start of the reservation, whereby DOTL reserves the right to adjust its offer accordingly if necessary.
- Each Offer contains such clear information that it is clear to the Customer what the rights and obligations are that are attached to accepting the Offer. The Offer is valid only until the service has not been previously reserved by another Customer. The principle of 'first-to-book' applies as discretely assessed by DOTL based on the logbook.
ARTICLE 4: EXECUTION OF SERVICES
- The agreement is concluded at the moment of confirmation by DOTL of the reservation by the Customer and/or when the full payment is received by DOTL.
- DOTL will send a reservation confirmation by email to the email address provided by the Customer. The Customer is solely responsible for correctly filling in all details.
- Since the agreement is concluded electronically, DOTL takes appropriate technical and organizational measures to secure the electronic transmission of data and ensures a secure web environment.
- When the Customer creates an account, they must provide DOTL with the most recent and all requested information to ensure optimal reservation management. In the absence thereof, DOTL reserves the right to delete the account and consider any reservation void.
- The Customer is responsible for the security of the personal password used to access their account. The Customer agrees not to disclose their password to third parties. The Customer must immediately inform DOTL of any security risks or unauthorized use of their account.
ARTICLE 5: CUSTOMER CANCELLATION
- Principle: The Customer cannot cancel a reservation or reduce the number of participants or reserved seats unless expressly and in writing agreed upon by DOTL. In case of total or partial cancellation, DOTL is not obliged to refund any payments received. If payment has not been made at the time of reservation, the Customer shall promptly make any outstanding payments. The Offer consists of providing catering, accommodation, and leisure services within the meaning of Article VI.53, 12° of the Economic Law Code. Therefore, the Customer cannot exercise a right of withdrawal except with the written agreement of DOTL and/or according to the conditions in this article.
- Rebooking: If a Customer (and participants) for any reason, notwithstanding that the cause of this cancellation is beyond the control or power of the customer or arises from force majeure, except the provisions under Article 5.3, cannot fully or partially attend the reserved time, then the Customer has the option to, calculated based on the date of receipt of the cancellation email or letter before the date of the event:
- request a rebooking on another date/time where availability exists free of charge up to 3 calendar days before the reserved time;
- request a rebooking on another date/time where availability exists from 3 calendar days before the reserved time upon payment of an administration fee of 15% of the total amount;
- at all times, send other people as replacements with their names provided.
- Cancellation due to illness or death: If a Customer cannot attend at the reserved time due to illness or death, the Customer, in addition to rebooking in accordance with the aforementioned provision, also has the option to, calculated based on the date of receipt of the cancellation email or letter before the date of the event:
- request a cancellation and refund upon presentation of a doctor's certificate or death notice up to 3 calendar days before the reserved time upon payment of an administration fee of 15% of the amount paid;
- A doctor's letter or death letter covers the actual person involved and not the entire table.
- request a cancellation and refund upon presentation of a doctor's certificate or death notice up to 3 calendar days before the reserved time upon payment of an administration fee of 15% of the amount paid;
- Cancellation due to illness or death is not possible if a customized Offer has been developed and accepted by the Customer, or in the case of a private event that takes place and for which the Offer has been exclusively reserved.
- All communication by the Customer in execution of Article 5 must be made by email to hello@dinneronthelake.com, stating (i) the name under which the reservation was made, (ii) the number of participants, (iii) the specific request in accordance with Article 5.
- If any refund by DOTL is due to the Customer, it will be made within five (5) working days to the Customer's account from which the payment was made.
- The amount refunded by DOTL includes only the reservation amount (ticket price). Any costs associated with the payment, type of payment, or payment application used will not be refunded to the Customer by DOTL.
ARTICLE 6: DOTL CANCELLATION
- In the event of unforeseen circumstances or force majeure situations (e.g., severe weather, strong winds, storms, thunderstorm threats, extreme heat, drought, odor nuisance, staff shortage, strikes, fire, terrorist threats, pandemic/epidemic, or other circumstances unforeseeable at the time of concluding the agreement), DOTL reserves the right to cancel reservations and propose a new replacement time. Cancellations are executed based on the 'first come, first served' principle.
- DOTL may terminate the agreement immediately and automatically at any time and without prior notice or judicial intervention if the contracting party fails to comply with the provisions of these general terms and conditions or in case of gross negligence by the Customer. Some examples are given without limitation: non-payment by the Customer within the applicable deadlines.
- DOTL also reserves the right to cancel a reservation and propose a new replacement time if the occupancy rate of an evening is too low (less than 12 people).
- If the Customer does not agree to the replacement time, the Customer has the right to a full refund of the amounts paid.
- Any other damages associated with such cancellation by DOTL cannot be claimed against DOTL by the Customer. Any liability of DOTL is limited to the amounts paid by the Customer.
- Any cancellation by DOTL will be communicated via the email address provided by the Customer.
ARTICLE 7: EARLY TERMINATION
- DOTL reserves the right to suspend any services to a Customer if it appears that no or incomplete payment has been made until full payment has been made.
- DOTL reserves the right to suspend any services or remove participants from the Location at any time and without prior notice if the Customer does not behave as expected of a normal, careful Customer or if the Customer violates any regulations established by DOTL. Some examples are given without limitation: incidents such as noise disturbance, intoxication by drinks/narcotics, rowdy or verbally aggressive behavior, indecent behavior, or repeated failure to comply with any swimming prohibition.
- DOTL reserves the right to recover any damages it incurs from early termination from the relevant Customer.
ARTICLE 8: PRICE AND PAYMENT
- During the validity period mentioned in the Offer, the prices of the offered services and/or products will not be increased, except for price changes due to specific requests from the Customer, changes in VAT rates, legal provisions, or other regulations.
- The price applies only to the services and products specified in the Offer. If the Customer requests additional services or other products, requested before or during the event itself, DOTL has the right to charge these additional costs.
- Payment of the price is made immediately upon reservation on the Website. In case of late payment, from the due date, without prior notice, interest of 9% per year is due, without prejudice to DOTL's right to charge an administrative fine of EUR 250.00.
ARTICLE 9: LIABILITY
- DOTL cannot be held liable for any accidents in any parking areas or spaces provided for Customers using DOTL's services.
- Furthermore, DOTL cannot be held liable for any damages resulting from accidents occurring to and from, or on the pontoon, as well as at the Location where the event takes place.
- DOTL is not liable for any damages arising from food safety and hygiene, for which the chef is fully responsible.
- DOTL observes the applicable COVID-19 measures. Nevertheless, the Customer and their participants attend the Location at their own risk and agree to adhere to the necessary measures to prevent the further spread of the SARS-CoV-2 coronavirus or others.
- In no event shall DOTL be liable for indirect damages, such as missed opportunities, reputational damage, damages due to car theft, damage to clothing, damage from loss of goods (e.g., handbag, mobile phone, etc.) in the water, etc.
- If DOTL's liability is nevertheless considered, to the extent permitted by applicable law, the total amount to which DOTL is maximum liable shall be limited to the amounts paid by the Customer for all damages arising from a specific event.
- The above limitations or exclusions of liability apply to the extent possible under applicable law and apply regardless of the liability regime, including but not limited to contractual liability, tort liability, strict liability, and liability for hidden defects, except in cases of fraud or willful misconduct by DOTL.
ARTICLE 10: MISCELLANEOUS
- The Customer, or any participants who cannot swim, must inform DOTL of this prior to booking.
- Swimming at the Location is strictly prohibited at all times. DOTL does not supervise any swimming activities at the Location, and these are entirely at the Customer's risk and expense.
- DOTL provides the necessary life jackets. Life jackets are mandatory for all children under twelve (12) years of age. Upon request by the Customer or a participant, life jackets can be obtained from DOTL.
- DOTL reserves the right to refuse to serve any alcoholic beverages if circumstances justify that choice.
- The toilet is located on land, and the Customer or their participants must report to DOTL staff.
- DOTL reserves the right to refuse participants if they exceed the number of reservations or if the maximum number of attendees permissible would be exceeded.
- DOTL reserves the right to refuse and remove the Customer or their participants if their behavior endangers the health of staff or other guests.
- There is a general smoking ban at the location where the event takes place.
- It is strictly prohibited at all times to throw food or other objects on the floor or in the water. If the Customer has specific requests regarding food (vegetarianism, intolerances, allergies, etc.), DOTL can only take this into account if the Customer informs DOTL thereof no later than 48 hours before the event.
- The chef determines the menu in consultation with DOTL.
- The Customer is not allowed to transfer their reservation to any third parties without the prior written consent of DOTL.
ARTICLE 11: INTELLECTUAL PROPERTY RIGHTS
- DOTL's Offer is protected by intellectual property rights, including but not limited to copyright, trademark, design rights, database rights, neighboring rights, and patents. The Customer undertakes to respect DOTL's intellectual property rights.
- Reproduction, disclosure, distribution, copying, or any other use, other than for personal and non-commercial use by the Customer as mentioned above, is not permitted without the prior written consent of DOTL.
- The Customer grants DOTL unconditional permission for unlimited exploitation and use of contributions (such as but not limited to photos and videos taken during the event) via any media and in any form, for example, in television and/or radio programs, for telecommunication services, websites, (mobile) applications, internet applications, etc., worldwide and for the duration of the protection of the (intellectual) rights that apply to these contributions, without payment or other consideration. In any case, DOTL assumes no responsibility in this regard. The Customer indemnifies DOTL against any claims from third parties regarding the contributions provided by the Customer themselves.
ARTICLE 12: PRIVACY
- The collection, processing, and use of personal data via the reservation are subject to DOTL's privacy and cookie policy.
- DOTL values the protection of the Customer's personal data. DOTL will only use or apply the data in accordance with the General Data Protection Regulation and other relevant current regulations.
- DOTL uses the personal data to enable the operation of the Website and reservation tool (without data, no valid reservation), for administrative, operational, and billing purposes.
- DOTL may disclose this information to third parties when legally required to do so. DOTL also reserves the right to use personal data to provide the Customer and participants with informative news about the event, safety instructions, the operation of DOTL, offers for new products or services from DOTL.
- Personal data may also be transferred to affiliated companies or partners of DOTL for marketing purposes, provided that they are established within the European Union.
- DOTL has taken all possible legal and technical precautions to prevent unauthorized access and use of personal data.
- The Customer always has a legal right to supplement, correct, or delete their personal data in whole or in part. The Customer can contact by sending an email to hello@dinneronthelake.be.
- When visiting the Website, some data is collected for statistical purposes. This data includes: IP address (anonymized via 'Google Analytics IP Anonymizing'), probable place of consultation, time and day of consultation, and which pages were visited. When the Customer visits the Website, they agree to this data collection for the purposes as mentioned above. The following cookies are active:
- Dinner On The Lake
Necessary for the functioning of the website. This cookie stores, among other things, the chosen language, set location, login details, IP address, entered search data, made reservations, and browser configuration. - Google Analytics
Google Analytics collects anonymous visitor statistics. More information at http://www.google.com/policies...
- Dinner On The Lake
- For further information on the processing of your personal data by DOTL, please refer to the full privacy statement via the link https://www.friendsandfools.be....
ARTICLE 13: WEBSITE
- The use of the Website is at your own risk. DOTL cannot be held liable for possible inaccuracies in the Website or links to other websites and any damages that may result from them.
- DOTL is not liable for damages caused by intrusion or hacking of the Website, provided that DOTL has taken all reasonable security measures in accordance with the state of the art.
- DOTL is not liable for damages caused by phishing, farming, or other forms of internet fraud or other criminal activities.
ARTICLE 14: FINAL PROVISIONS
- The nullity of one or more provisions in these terms does not affect the validity of the other provisions. In the event one or more provisions are null or not applicable, they shall be replaced by one or more provisions with an equivalent effect.
- Customers can address complaints about the services provided or any other complaint to DOTL via the email address hello@dinneronthelake.be. Complaints must be formulated in writing no later than five (5) working days after the event has taken place and must be extensively motivated.
- All agreements between DOTL and the Customer to which these general terms and conditions apply are governed exclusively by Belgian law. In the event of disputes, only the courts of the Ghent district are competent.
- The Dutch version of these general terms and conditions is binding and takes precedence if the content of a translated version does not correspond (entirely) with it or allows for a different interpretation.
- Additional or deviating provisions from these general terms and conditions may not be to the detriment of the Customer and must be recorded in writing in such a way that they can be stored by the Customer in an accessible manner on a durable data carrier.
ARTICLE 15: NFT HOLDERS & BENEFITS
- Only holders of the NFT can avail themselves of the benefits of an NFT as described at https://crypto.com/nft/profile...
- If an NFT is resold, and certain benefits have already been redeemed by the previous holder, the benefits of the NFT will only come into effect in a subsequent year for the new NFT holder.
- With the artwork, the holder receives the raft 1x free per year, for personal use. This raft may not be "sold" under any circumstances for commercial purposes.